Frequently Asked Questions
A little clarity goes a long way.
Whether you’re shopping for yourself, choosing a thoughtful gift, or getting to know Ìdẹ̀ra by Azzy, we’re here to make things easier.
Find answers to common questions about our products, ordering, shipping, and more. And if you need a little extra help, we’re always happy to hear from you.
01. Products & Gifting
Where can I find more information about a product?
Each product page includes descriptions, features, specifications, and other details to help you decide what’s right for you.
Still have a question? Email us at hello@iderabyazzy.com. We’re happy to help you make an informed choice.
Can I send an Ìdẹ̀ra order as a gift?
Of course! Simply enter your recipient’s shipping address at checkout, and we’ll send the order directly to them.
We also offer a complimentary greeting card on request. To include one, add your request under Special Instructions at checkout and tell us what you’d like us to write.
What if a product I want is sold out?
Some products may sell out or become temporarily unavailable.
Where restocks are planned, we’ll share updates through our website, email community, and social channels.
You can also join the Comfort Circle to hear about new arrivals, restocks, and upcoming launches.
02. Orders & Payments
How do I place an order?
Browse our shop, choose your products, and add them to your cart. When you’re ready, proceed to our secure checkout to complete your purchase.
You’ll receive an order confirmation by email once your order has been successfully placed.
We’re also working on making select products available on Etsy and Amazon. Stay tuned for updates!
Can I change or cancel my order?
Need to make a change? Email hello@iderabyazzy.com as soon as possible with your order number.
We’ll do our best to accommodate your request before your order is processed or shipped. Once fulfilment has begun, changes or cancellations may no longer be possible.
How do I use a discount code?
Enter your discount code in the designated field at checkout and select Apply.
Make sure your discount appears in the order summary before completing your purchase.
Some offers have eligibility requirements or cannot be combined with other promotions.
Can I use more than one discount at a time?
Discount combinations depend on the terms of each promotion.
If two offers cannot be combined, checkout will apply the eligible discount according to the store’s discount settings.
03. Shipping & Delivery
Where do you ship?
Ìdẹ̀ra by Azzy is based in Ontario, Canada, and offers shipping within Canada, to the United States, and internationally.
Available shipping options for your destination will appear at checkout.
How much does shipping cost?
For orders within Canada:
- Standard shipping: CA$7 on orders under CA$45
- Free standard shipping: Orders of CA$45 or more
US, international, and express shipping rates are calculated at checkout.
How long will my order take to arrive?
Please allow up to 3 business days for order processing before dispatch.
Estimated delivery times after dispatch:
- Canada: 5–8 business days
- United States: 7–14 business days
- International: 7–30 business days
Delivery estimates exclude processing time and may vary due to carrier delays, customs processing, and other circumstances outside our control.
For more information, please see our Shipping Policy.
How can I track my order?
If your shipping service includes tracking, you’ll receive an email with tracking details once your order has been dispatched.
Please allow some time for the carrier to update the tracking information.
Will I have to pay customs duties or import taxes?
Orders shipped outside Canada may be subject to customs duties, import taxes, or other fees determined by the destination country.
Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in our shipping rates.
04. Returns & Support
What is your return policy?
We accept eligible returns within 14 days of delivery, provided the items are unused and in their original packaging.
Certain products may have additional eligibility requirements or exclusions. Return shipping charges may also apply.
Please review our Refund Policy for full details before requesting a return.
How do I request a return?
Email hello@iderabyazzy.com with your order number and the reason for your return.
We’ll review your request and provide instructions if your item is eligible.
Please don’t send items back without contacting us first.
What if my order arrives damaged or incorrect?
We want your order to arrive just as expected.
If something arrives damaged, defective, or incorrect, email hello@iderabyazzy.com with your order number and clear photos of the item and packaging.
We’ll review the issue and help you with the next steps.
When will I receive my refund?
Once your return has been received and inspected, we’ll let you know whether your refund has been approved.
Approved refunds are issued to your original payment method. The time it takes for the funds to appear depends on your bank or payment provider.
How can I contact customer support?
We’re always happy to help.
Email us at hello@iderabyazzy.com or reach out through our Contact Us page.
If it’s about an existing order, please include your order number so we can assist you more efficiently.